1. These Terms and Conditions
1.1 These terms and conditions (“Terms”) set out the basis on which you may use the DrHair website (the “Site”), whether as a guest or registered user.
1.2 Please read these Terms carefully before using the Site.
1.3 By using the Site, you confirm that you accept these Terms and agree to comply with them.
1.4 If you do not agree with these Terms, you must not use the Site.
1.5 We recommend that you print or save a copy of these Terms for future reference.
2. Information About Us
2.1 The DrHair website and brand are owned and operated by:
Infinity Group Pharmaceuticals Ltd
A company incorporated in England and Wales (Company Number: 15558224)
Registered office is at 140 Regent Road, Leicester, LE1 7PA, UK.
References in these Terms to “DrHair”, “we”, “us” or “our” refer to Infinity Group Pharmaceuticals Ltd.
2.2 You can contact us at:
3. Regulated Healthcare Providers
3.1 DrHair operates as a healthcare platform connecting patients with regulated healthcare providers.
3.2 Clinical consultations and prescribing services are provided by:
Infinity Medical Clinics Ltd,
a healthcare provider registered with the Care Quality Commission (CQC).
3.3 Medicines prescribed following consultation are dispensed and supplied by:
Infinity Group Estates Ltd & Medspot Ltd
General Pharmaceutical Council (GPhC) registered pharmacies.
3.4 Healthcare professionals providing services through Infinity Medical Clinics Ltd are registered with the relevant UK regulatory body and act independently when making prescribing decisions.
3.5 Prescribers are personally responsible for the prescriptions they issue.
3.6 Infinity Group Estates Ltd operates a pharmacy registered with the General Pharmaceutical Council and complies with the standards set by the General Pharmaceutical Council for registered pharmacies providing services at a distance, including via the internet.
3.7 All prescriptions received by the pharmacy are subject to a clinical and legal check by a registered pharmacist before dispensing. The pharmacy may contact the prescribing clinician or the patient for further information where necessary to ensure the safe supply of medicines.
3.8 The pharmacy reserves the right to refuse to dispense medication where the responsible pharmacist believes that supplying the medicine would not be appropriate, safe, or lawful.
4. Other Terms That May Apply
4.1 These Terms govern your use of the Site.
4.2 If you purchase products or medicines through the Site, our Terms of Sale will apply.
4.3 Our Privacy Policy explains how we process personal data collected through the Site.
5. Changes to These Terms
5.1 We may amend these Terms from time to time.
5.2 Every time you use the Site, please check these Terms to ensure you understand the terms that apply at that time.
6. Changes to the Site
6.1 We may update or change the Site from time to time to reflect changes to our services, products, business priorities, or regulatory requirements.
6.2 While we make reasonable efforts to update the information on the Site, we make no guarantees that all content is accurate, complete, or up to date.
7. Availability of the Site
7.1 Access to the Site is provided free of charge.
7.2 We do not guarantee that the Site, or any content on it, will always be available or uninterrupted.
7.3 We may suspend or withdraw the Site for operational or regulatory reasons.
8. Eligibility to Use the Site
8.1 The Site is intended for use by individuals aged 18 years or over.
8.2 The Site is directed at individuals residing in the United Kingdom.
8.3 We do not guarantee that services available on the Site are appropriate for use outside the UK.
9. Registration and Accounts
9.1 To request consultation or purchase products through the Site you may be required to register an account.
9.2 You must ensure that all information provided during registration is:
- accurate
- current
- complete
9.3 If your details change, you must update your account information.
9.4 You must keep login credentials confidential and must not share your account with others.
9.5 We reserve the right to disable accounts where these Terms are breached.
9.6 We may request additional information or identification to verify your identity, age, or eligibility to use our services.
10. Online Consultation Service
10.1 The Site allows users to request online medical consultations.
10.2 Consultations are based on medical questionnaires and follow-up communication where necessary.
10.3 A registered clinician working with Infinity Medical Clinics Ltd will review the information provided.
10.4 The clinician will determine whether treatment is clinically appropriate.
10.5 If appropriate, the clinician may issue a prescription.
10.6 Prescriptions are issued entirely at the prescriber’s professional discretion.
10.7 If a prescription is issued, it will be sent electronically to Infinity Group Estates Ltd or iPharmacy for dispensing and delivery.
10.8 Online consultations may not be suitable for all medical conditions. Clinicians may decline to prescribe treatment if they believe further medical investigation is required.
10.9 Repeat prescriptions or ongoing treatment may require additional clinical review and are not guaranteed.
11. Patient Responsibilities
11.1 You must provide accurate and complete information when completing medical questionnaires.
11.2 You must inform us if your medical circumstances change.
11.3 Where appropriate, you are encouraged to inform your GP or regular healthcare provider about treatments prescribed through the Site.
11.4 You must carefully read all:
- patient information leaflets
- medication packaging
- dispensing labels
11.5 If you experience side effects or concerns regarding medication, you should seek medical advice.
11.6 Medicines supplied through the service are for your personal use only and must not be shared, sold, or otherwise supplied to other individuals.
12. Medical Information and Advice
12.1 Content on the Site is provided for general information purposes only.
12.2 Information on the Site should not be relied upon as a substitute for professional medical advice.
12.3 If you have concerns about your health, you should consult your GP or another healthcare professional.
12.4 DrHair services are not intended for medical emergencies. If you believe you are experiencing a medical emergency you should contact emergency services or attend your nearest accident and emergency department immediately.
13. Acceptable Use of the Site
13.1 You may use the Site only for lawful purposes.
13.2 You must not:
- provide false or misleading information
- impersonate another person
- register accounts for others
- misuse medicines supplied through the service
13.3 You must not attempt to gain unauthorised access to any part of the Site.
13.4 You must not introduce viruses or malicious software.
14. Intellectual Property
14.1 All intellectual property rights in the Site and its content are owned by or licensed to Infinity Group Pharmaceuticals Ltd.
14.2 You may print or download material for personal use only.
14.3 You must not reproduce, distribute or exploit any content for commercial purposes without permission.
15. Links to Third-Party Websites
15.1 The Site may contain links to third-party websites.
15.2 These links are provided for convenience only.
15.3 We have no control over the content or privacy policies of those websites and accept no responsibility for them.
16. Liability
16.1 Nothing in these Terms excludes liability where it would be unlawful to do so.
16.2 This includes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
16.3 Subject to this, we are not liable for:
- loss of profits
- loss of business
- indirect or consequential loss
arising from use of the Site.
17. Medicines Supply, Delivery and Returns
17.1 Medicines dispensed by the pharmacy will be delivered to the address provided by the patient using third-party courier services.
17.2 Patients are responsible for ensuring that delivery information is accurate and that medicines can be received safely at the specified address.
17.3 Certain medicines may require a signature on delivery.
17.4 Once medicines have been delivered, responsibility for the safe storage and use of the medication passes to the patient. Patients must follow the storage instructions provided with the medication.
17.5 Medicines cannot normally be returned once dispensed unless they are faulty or supplied in error.
17.6 Unwanted medicines should be disposed of safely at a local pharmacy.
18. Viruses and Security
18.1 We do not guarantee that the Site will be secure or free from bugs or viruses.
18.2 You must use your own virus protection software.
18.3 You must not attempt to introduce malicious software or attack the Site.
19. Adverse Reactions
19.1 If you experience suspected side effects from a medicine supplied through the service you should seek medical advice.
19.2 Adverse drug reactions may also be reported to the Medicines and Healthcare products Regulatory Agency via the Yellow Card Scheme.
20. Premium Clinical Support for Subscribers
20.1 Eligibility
Customers with an active qualifying DrHair treatment subscription are entitled to access our Premium Clinical Support service.
This service is not included with one-time purchases unless expressly stated otherwise. Customers who purchase treatment on a one-time basis may request a doctor review for an additional fee, currently £49 per review. The applicable price will be confirmed before the appointment is booked.
20.2 Included Doctor Reviews
An eligible subscriber may receive up to two included reviews with a DrHair doctor during any rolling 365-day period.
The 365-day period is calculated from the date of the subscriber’s first completed included doctor review and does not reset if the subscription is cancelled, paused, restarted or changed.
Reviews are intended to address matters relating to:
- the subscriber’s hair-loss condition;
- treatment supplied or prescribed through DrHair;
- progress or response to treatment;
- possible treatment-related side effects;
- treatment suitability;
- clinically appropriate changes to the subscriber’s treatment plan.
Reviews may take place by telephone, video consultation, secure electronic communication or another clinically appropriate method determined by DrHair.
20.3 Clinical Assessment and Prescribing
Access to a review does not guarantee that a prescription will be issued, renewed or changed.
All clinical decisions remain at the independent professional discretion of the reviewing doctor. The doctor may request further information, photographs, medical records, blood tests, an examination or communication with the subscriber’s GP or another healthcare professional before providing advice or changing treatment.
Where a remote consultation is not considered clinically appropriate or sufficient, the subscriber may be advised to arrange a face-to-face assessment with their GP or another appropriate healthcare provider.
A review may be conducted by any suitably qualified DrHair doctor with appropriate experience in hair loss and its medical treatment. We cannot guarantee that the review will be undertaken by the subscriber’s original prescriber or a particular doctor.
20.4 Fair Use
Premium Clinical Support is provided for the personal use of the named subscriber and is non-transferable.
Unused reviews:
- cannot be transferred to another person;
- cannot be exchanged for cash, credit, medication or another service; and
- do not accumulate or carry forward into a subsequent 365-day period.
Once the included allowance has been used, additional routine or elective doctor reviews may be booked at the applicable fee, currently £49 per review.
DrHair may take reasonable steps to prevent misuse of the service, including repeated requests concerning the same matter where appropriate advice has already been provided and there has been no material change in the subscriber’s condition.
20.5 Side Effects and Patient Safety
Subscribers should contact DrHair promptly if they believe they are experiencing side effects from treatment.
Initial reporting, administrative handling and clinical triage of a possible side effect will not count as one of the subscriber’s included doctor reviews.
Where a DrHair clinician determines that a further doctor review is reasonably necessary for the safe management of treatment supplied by DrHair, DrHair may arrange that review regardless of whether the subscriber has used their routine included review allowance. This safety provision does not provide an entitlement to unlimited routine, elective or non-urgent consultations.
Subscribers must follow any advice provided about stopping, continuing or changing their medication.
20.6 Not an Emergency or General Medical Service
Premium Clinical Support is limited to hair loss and treatment supplied or managed through DrHair. It is not a replacement for a subscriber’s GP, NHS 111, emergency services or ongoing general medical care.
DrHair does not provide an emergency service. Subscribers experiencing severe or rapidly worsening symptoms, or who believe they may be experiencing a medical emergency, must call 999 or attend their nearest Accident & Emergency department immediately.
For urgent medical concerns that are not emergencies, subscribers should contact their GP or NHS 111 without waiting for a response from DrHair.
20.7 Subscription Status and Appointments
Except where continued clinical follow-up is reasonably required for patient safety, the subscription must be active when the review is requested and when it takes place.
Appointments are subject to clinical availability. Premium Clinical Support does not guarantee an immediate, same-day or out-of-hours appointment.
DrHair may require reasonable notice if a subscriber needs to cancel or rearrange an appointment. Where a subscriber fails to attend an appointment without reasonable notice, DrHair may treat that appointment as having used one of the subscriber’s included reviews, except where DrHair considers that exceptional circumstances apply.
20.8 Exclusions
Unless expressly confirmed otherwise, Premium Clinical Support does not include:
- the cost of medication or delivery;
- blood tests, diagnostic investigations or physical examinations;
- treatment of medical conditions unrelated to hair loss;
- reports, letters or forms requested for third parties;
- appointments with external specialists;
- services provided by a GP, hospital or another healthcare provider.
21. Governing Law
21.1 These Terms are governed by English law.
21.2 The courts of England and Wales have jurisdiction over disputes arising from use of the Site.
22. Contact
If you have concerns about the Site or services provided through it, please contact:
